How to Contact TikTok Support in 2024: Tiktok Customer Service

How to Contact TikTok Support in 2023: Tiktok Customer Service

How to Contact TikTok Support – Ever need to reach out to TikTok for help, report bugs, or ask questions? If you are a loyal user of this popular video sharing app, probably yes. Thankfully, TikTok offers several contact options.

In this article we will see in detail how to contact TikTok through all the appropriate channels, both from smartphones and computers.

If you’re ready to get started, let’s not waste any more time and see how to get in touch with the official TikTok Italia support, contact details and methods, response time and much more.

How to contact TikTok Support

To contact TikTok, you can use the help service present in the app and on the social network’s website. Here you will have the opportunity to independently search for a solution by consulting the topics and answers to frequently asked questions, or open a ticket to receive direct assistance from the TikTok customer support team. Alternatively, you can write an email to [email protected]. It is not possible to call TikTok.

App and site

If you need to contact TikTok for help or have a question, whether you’re using the app on an iOS or Android device , simply open the social network app and log into your account. if necessary.

Once this is done, press the little man icon at the bottom right to visit your profile and then the ≡ icon to access the menu. Next, choose the item Settings and privacy , scroll and press on Report a problem .

The support center will open in front of you. If you can’t find a satisfactory answer or need further assistance, press the Send a report button at the bottom of the page. This will allow you to submit a support ticket directly to TikTok.

Then proceed by filling out the assistance form, describing (in Italian) the problem you are experiencing. If needed, you can also attach screenshots and/or a screen recording showing the error. Press Submit when finished. Done. Once your request has been submitted, you will need to wait for a response from the TikTok support team. This may take a few days.

Another way to contact TikTok is through the social network’s official website . If you are interested in this possibility, first start by opening the official website of the social network on your computer and, if necessary, proceed by logging into your account .

Once logged in, press on your profile icon at the top right and click on Feedback and assistance from the menu that appears. You will be taken to the support center where you will find information and solutions to the most common service problems. If you need to get in direct contact with technical assistance, click on the wording Report a problem located at the bottom.

Follow the instructions provided and fill in the contact form with the details of your problem or question (you can write in Italian). Make sure you provide all the information necessary for the TikTok support team to understand and resolve your issue. If necessary, attach screenshots and videos. Finally, press Submit . Once you submit your inquiry, please wait for a response from the TikTok support team. This may take some time to analyze your problem and provide you with a suitable solution.


You can also contact TikTok via email . All you have to do is write, in English, a message to [email protected]. If necessary, attach images or videos to illustrate the problem or bug you are experiencing. Once the email has been sent, wait a few days (generally a couple) for the response from technical assistance.


It is not possible to call TikTok. There is no way to get in touch with the platform’s technical support team by phone. Therefore, you will have to turn to one of the other contact channels for help.

How to contact TikTok about banned account

If your TikTok account has been blocked , you can contact the social network’s technical assistance and ask for clarification on the matter. The easiest way to do this is to open the block notification you received and press the Appeal key . From here, you will need to fill out the form on the page and submit it. After the review is complete, TikTok will decide whether to unlock your account or not.

If you have not received any notification, but your account is blocked, you can write directly to TikTok support via the feedback form or by writing an email to [email protected].

Frequent questions

Can I chat with TikTok support? No, you can only fill out the feedback form or write an email.

TikTok Support is not responding, what can I do? Given the numerous requests that TikTok receives every day, it is normal that the response is not immediate. Support usually responds within a couple of days. If you don’t receive a response after several days, try contacting the platform again.

Can I contact support through its other social channels (e.g. Facebook)? You can try sending a private message on the TikTok Facebook page. However, the answer is not guaranteed.

I have privacy related inquiries, how do I contact TikTok? For requests regarding privacy, such as the processing of personal data, open this page and fill in the required text fields, selecting the type of report to send. Alternatively, write an email to [email protected].

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