What To Expect Before Having Your Phone Repaired

What To Expect Before Having Your Phone Repaired

What To Expect Before Having Your Phone Repaired – It has become prevalent for people to have a phone or two that they need to throw away because of damage that can be fixed. It doesn’t help that some phone manufacturers disincentivize their customers when they attempt to get their units repaired. It’s just sad and wasteful, to be honest.

Thankfully, things are slowly changing. Now, phone users are more empowered and don’t care anymore if their phone’s manufacturer smites them because they got their device fixed by someone unaffiliated with them.

What To Expect Before Having Your Phone Repaired

And if you have a phone you need to send for repairs, you should expect to do a few things before you send it to a repair shop to guarantee that you won’t have any problems afterward. Here are some of them:

Research The Repair Shop

Know more about the repair shop where you plan to send your phone. Read reviews, check their certifications, and verify their warranty and repair policies. Researching the repair shop raises the chances that your phone will be back repaired for you without dealing with headache-inducing problems later because of fraud and scams.

While it’s true that the convenience and efficiency of mail in phone repair have greatly improved, a few shops and people are willingly hunting victims. You wouldn’t want to be the next target, so research the repair shop where you’ll send your phone.

Turn Off Your Phone

Power off your phone completely before sending it for repair. You can often do that by holding the power button or through the settings menu. Turning off your phone ensures that it’s not accidentally turned on during the repair process, which can cause damage to the device and increase the risk of data loss. It also ensures the battery won’t die while it’s being shipped.

Backup Your Phone

Use a backup app or connect your phone to a computer to create a copy of your phone’s data, which includes photos, audio, videos, contacts, and apps. A backup is important because the repair process may damage or delete your phone’s data. The copy can also make it easier for you to restore everything on your phone fast.

Clean Your Phone

Get a microfiber cloth or a soft-bristled brush to clean your phone thoroughly. Remove dirt, dust, or debris from the device. Cleaning your phone before sending it for repair gives the technician more time to work on it as they won’t do the cleaning for you.

Remove Your Phone’s SIM Card

Eject the SIM card from your phone before sending it for repair using a SIM ejector tool or a paper clip. Removing the SIM card will prevent anyone from accessing your personal information, contacts, or messages in your SIM while your phone is being repaired. Know that even SIM cards can be hacked nowadays, so you’ve been warned.

Remove Any Phone Cases Or Accessories

Take any phone cases, screen protectors, or other accessories from your phone before sending it for repair. Removing phone cases or accessories will prevent damage during the repair process and allow the technician to access the device more easily. Doing so also helps maintain those attachments and accessories during shipment.

Phone Repaired

Disable Any Security Features

Turn off any security features such as password, biometrics, or find my phone before sending your phone for repair. Disabling security features makes it easy for the technician to access, diagnose, and repair your phone quickly, preventing unnecessary delays.

Make A Note Of The Phone’s Issues

Write down the phone’s issues, including error messages, glitches, or malfunctions. Making a note of the phone’s issues allows the technician to diagnose your phone’s problem clearly and efficiently.

Check Your Phone’s Warranty

Check your phone’s warranty status and terms before sending it for repair. You wouldn’t want your phone’s warranty to become void. After all, phone technicians outside the employ of your phone’s manufacturer are considered unauthorized repair service, which phone manufacturers prohibit.

Factory Reset Your Phone

Consider performing a factory reset on your phone to erase all data and settings if you have backed up your data. However, this is optional, and you should check with your technician first. But if you have a lot of sensitive information or data in your phone, reset it at your discretion.

Thankfully, factory resetting phone nowadays isn’t that risky anymore because it’s become too easy for owners to recover their phone data after their phone has been wiped.


Having your phone sent to a repair shop can be nerve-wracking, but it doesn’t have to be. You can avoid potential problems and ensure a smooth repair process as long as you know the expectations and perform most of the things listed here. Remember, a little preparation can go a long way in preventing costly mistakes.

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