Your website already performs many functions: it attracts the attention of potential customers, introduces them to your products and, often, also allows them to complete the purchase directly.
But have you wondered what you could do if someone is still not convinced of your product and has questions that your website does not answer? In cases like these, being able to ask questions without wasting time, get a direct answer and receive advice without having to leave the site can greatly improve the user experience.
Chat software helps you do just that: Your site visitors can contact customer service or support in minutes, provide relevant information, and start a conversation in real time. This system often saves endless question and answer via e-mail,
In this article, we would like to introduce you to several free chat software options. In addition, they all offer a free version (not just a free trial version, but usable without a time limit) and a multilingual live chat.
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Chat Tools: 12 Best Free Live Chat Software for Websites
Zoho SalesIQ offers personalized chats, interactive email campaigns, and the ability to track website visitors and distinguish first-time visitors from regulars. You can initiate chats based on visitor activity and use automatic lead rating to prioritize those that are particularly promising.
Natural language processing chatbots provide assistance to website visitors when there are no online operators and can suggest articles related to frequently asked questions to users. SalesIQ can be linked to the Zoho CRM to perform more detailed analysis and assign follow-up actions.
The free version supports one website per portal, 2 operators, and up to 5,000 visitors per month. The paid versions, ideal for large companies, are as follows: Basic ( $10 per month for 3 operators, plus chatbots and audio calls), Professional ( $17per month for 5 operators, plus reports and Apple TV apps ) and Enterprise ( $25 per month for 10 operators, plus chat translation).
The language of this chat software can be flexibly adapted. The Zoho SalesIQ website is available in English.
Olark allows you to chat with customers in real time, save chat notes and logs in the tool itself or in your CRM and request customer information with appropriate forms before chat. You can set up a suggestion or offer to be sent automatically under certain circumstances.
In addition, visitors can send you a message even when you are offline. Google Analytics dashboards, reports and integration provide useful statistics and summaries.
The free version includes up to 20 chats per month, after which the chat window switches to offline mode. The full version offers unlimited chat, as well as reporting and customization options starting at $ 19 per month. Businesses can request the Olark Pro version, which includes support team training, compliance support, API access, website and CRM integrations, and priority support.
You can set the language of the chat window. If you want to provide the tool in more than one language, you will need programming knowledge to intervene on the server-side code.
The Customerly dashboard combines live chat, Facebook Messenger, and support email messages into one centralized location. You can customize the look of the live chat, integrate a knowledge base, ask questions automatically and start video calls.
You can also use the suggestion preview to see and answer your customers’ questions faster. Customerly has applications for iOS and Android and various ready-to-use integrations, such as WordPress, Zapier and Google Analytics.
The Basic version for one or two people is free and offers live chat that includes a knowledge base and user-defined segmentation. For teams of up to 5 people, the Startup version ($ 24 per month) offers features such as your own domain, anonymous chat, a preview of suggestions, and forwarding of emails.
The Pro version ($79 per month) can be used by up to 10 people and also includes video calls, surveys and intelligent assignments, while the Enterprise version is available for larger teams, starting at $129 per month, with additional functions like campaigns and funnels.
Customerly is automatically displayed in the browser language of your website visitors.
Comm100 Live Chat
Comm100 Live Chat allows you to carry out surveys both before and after the chat to collect more information about customers and evaluate their level of satisfaction with the chat. Conversations can continue in the form of audio or video calls or converted into tickets.
Comm100 Live Chat complies with the GDPR and CCPA regulations and can be used with email, SMS, Facebook, WhatsApp for Business, and WeChat. This tool also allows you to adapt the chat window to your corporate design and also to use it from mobile devices. Comm100 also offers a ticket management and messaging system that can be linked to live chat.
The free version of Comm100 Live Chat includes unlimited chat and users. The Team version, available for $24 per agent per month, offers features such as real-time monitoring for visitors and agents, uploading screenshots and files, reporting and archiving for one year, while the Business version, for $41 per agent per month.
It also provides multilingual chat, the option to forward to different departments and a customizable visitor filter. In addition, the Enterprise version (price on request) includes visitor segmentation, dynamic chat campaigns, SSO and advanced analytics, to name a few.
Comm100 offers 13 integrated language packs for the visitor chat interface, including German, English, French, Spanish, Italian and other languages, thus allowing you to adapt the chat window to your website language. You can also customize the interface text to your liking.
With Crisp’s shared inbox solution, team members can respond to requests from a single, common mailbox. Crisp Triggers allow you to send automatic messages to potential customers instead of waiting for them to write first, to increase conversion rates.
Thanks to the integrated helpdesk, users can access support articles directly in the chat. Plus, the CrispyBird game is great for entertaining them when you can’t reply right away. This program also allows you to automate customer onboarding using a bot, send GIFs and videos, and connect live chat to social media.
The free basic version of Crisp offers simple live chat with a shared inbox and mobile app. The Pro version, at a cost of $25 per month per website, offers unlimited message history, predefined replies, replies from Slack, internal search and the ability to integrate Facebook Messenger, Twitter, Telegram and email. The Unlimited version is available for $95 per month per website and includes a knowledge base, chat reminders, automatic replies, a chatbot, automated campaigns and more.
You can choose whether to set the chat automatically in the user’s browser language (over 50 languages supported) or whether to configure a specific language and use Crisp in multiple languages.
With Chatra, you can easily chat with your website users in real time or reply by email or in-app message at a later time. The user will see if there is someone available via chat at that moment, while if they have already left the page, they will receive your response by e-mail. You can manage conversations through the agent dashboard from your browser or mobile or desktop app.
Chatra is available for free to an agent forever. The Essential version allows an unlimited number of agents and costs $17 per agent per month with an annual payment. In addition to basic functions, it offers an email helpdesk, integration with Facebook Messenger, a chatbot, chat notes and internal chat for teams.
The Pro version, at a cost of $23 per agent per month, also includes other features, such as setting a time when chat is available, creating agent groups, chat rating, export functions and more integration options.
Currently, the agent dashboard is only available in English, but it is possible to change the widget (the chat window) that your customers use to write to you and set it in English ].
LiveAgent’s chat software is known to be exceptionally fast. You can view a list of website visitors in real time (including details such as their country and the time they have already spent on a page) and automatically invite them to chat. Smart routing directs questions to the best team members to answer. LiveAgent also offers a preview of the tips in real time.
Compared to the free version, the Ticket + Chat version, available at a price of $29 per agent per month, includes a limited number of chat buttons (instead of one), e-mail tickets for an unlimited number of e-mail addresses ( instead of just one address), predefined responses, contacts and groups, satisfaction surveys and more. The All-inclusive version costs $49 and offers unlimited ticket history and call handling capabilities, to name a few.
LiveAgent currently supports 43 languages. If you are active in different regions, you can adapt the languages of the website widgets according to these and thus offer multilingual support.
Tawk.to live chat offers an add-on for video and audio calls, screen sharing features, detailed reports, file transfers, internal chat payments (beta) and message filters. Users can also find help with an integrated knowledge base and predefined messages. The tool also offers applications for iOS and Android.
The use of tawk.to is completely free. If you want to remove “Powered by tawk.to” from the chat window, you can do so for $ 19 per month.
tawk.to is available in 45 languages.
ProProfs Chat allows you to keep track of traffic patterns and website visitors in real time, in order to improve the user experience and to send relevant messages at the most appropriate time. You can customize the chat window and icon to reflect your website design, add your branding using CSS options, and customize team member greetings and profiles.
There is a callback service and the ability to set a chat limit based on the capacity of individual operators. The program also provides mobile applications and a desktop application.
The free version can be used by one person and supports 100 chats per month with no chat history. The Essentials version costs $ 10 per person per month and offers unlimited chats, one-year chat history, a ticket system, ratings and surveys, file transfers, and the ability to create three departments or groups.
Read Also: The impact of chatbots on eCommerce
The premium version, which costs $ 15, includes unlimited chat history, unlimited groups, personalized greetings and announcements, the Survey Maker Premium survey tool, and more.
In the language settings you can choose from more than 70 languages or set it automatically based on the user’s location. This way you can communicate in different languages with your site visitors.
Tidio’s live chat can be integrated into various CRM, e-commerce and e-mail marketing platforms, and shows users currently active on the site and where they are connected from. You can automate chats with artificial intelligence support and change the color of the chat window. Tidio can be used in the browser, mobile apps and desktop application.
The free version offers basic live chat with up to 100 visitors per month, a chatbot and mailing functions for small businesses. The Chatbots version (starting at $ 39 per month) includes active chatbots and chatbot templates, both of which are unlimited, while the Communicator version, at a cost of $ 18 per month , offers an online visitor list and a preview of suggestions. and can be used by multiple employees.
You can choose between different languages for the chat window and change the texts if necessary. Tidio recognizes the user’s browser language and even the free version allows use in multiple languages.
If desired, the support staff can appear anonymously. With Userlike, you can reply from one centralized place to messages received through various channels, such as your website, Facebook or Telegram. For added security, you can communicate via Threema. Thanks to operator groups, customers can choose which department they want to talk to.
The free version offers all the main functions, the chat window on the website, a widget and an operator station. Additional channels, widgets and operator workstations are available in paid versions (annual fixed-rate subscriptions:
Team version for $90 per month, Corporate version for $290 per month and Business version for 720 per month, including business intelligence). In addition, depending on the rate, you will find numerous other functions such as analysis, real-time translation, API access, a chatbot and audio calls.
Userlike’s dashboard and chat window can be used in seven languages: English, German, Dutch, Spanish, French, Italian and Portuguese. You can assign your team members to different groups responsible for certain languages and have incoming messages forwarded to that language group.
With Drift you can chat in real time with interested parties, initiate a phone call or video conference directly from the chat or, if no team member is available at the moment, use a chatbot to schedule a meeting. You can create multiple mailboxes to handle different types of conversations, for example for support and sales, or by region.
Drift also allows you to use internal notes to communicate with other team members during the conversation, while the Live View feature allows you to see who is currently visiting your website.
Drift is free chat software, but it also offers paid versions with numerous additional features such as custom chatbots, saved replies, use of your own branding, switching to zoom calls or conferences, and custom roles and permissions. Prices are available upon request.
Currently the administration panel and most of the Drift functions are only available in English, but they are working on localizing the tool in other languages. However, you can change the language of the widget so that your customers can use the chat .