How to Fix Error 0x800ccc0e in Outlook (Steps)

How to Fix Error 0x800ccc0e in Outlook (Steps)

How to fix Error 0x800ccc0e in Outlook (Steps)Microsoft Outlook, this popular email client, used daily by millions of people to manage personal email accounts based on domains, almost always works well, but like everything else, there comes a time when it starts to give errors.

What is it and how to fix error 0x800ccc0e in Outlook

Microsoft Outlook usually offers Errors of all kinds in its operation, usually related to a bad configuration of the program itself, the synchronization of folders or the PST file. One of the most common errors is the Outlook error code 0x800ccc0e.

Outlook error code 0x800ccc0e, as its name suggests, is a fairly common error that occurs when Microsoft Office Outlook, Microsoft Outlook Express, or Windows emails malfunction.

What is Outlook ox800ccc0e error?

Outlook Error 0x800ccc0e is usually caused by some small problem in the outgoing server (SMTP) when sending or receiving messages, but especially when the connection is made over a blocked SMTP port. If you try to send a message, with port 25 blocked, it is very possible that the mail will never be sent.

There are Internet providers that sometimes block the outgoing port (SMTP) for port 25. It is not a common practice, but it usually happens.

The ideal is to have Outlook configured with SSL as much as possible and with port 587 – TLS , since port 587 is a very fast port and is almost never blocked.

Many customers think that Outlook is software, but nothing is further from the truth, as we have commented on several occasions, it is a Microsoft program to manage mail in a completely professional way .

Oddly enough, programs, like other things, can also be damaged from one day to the next. Yesterday Outlook was working perfectly, but today not anymore, all of a sudden I get Error 0x800ccc0e and how can I fix it.

How to Fix Outlook ox800ccc0e error?

If a Microsoft Office program, such as Word or Excel, does not work correctly, sometimes by restarting it we can magically solve the problem, however, for Outlook there is no magic, no matter how much we restart it will fix the problem, so we’re not going to include the “reset Outlook” option as a solution, as that’s not going to hit any ports, so we can start by doing some basic checks.

Antivirus & Antimalware, Firewall, and VPN Review

  • Check if we have any Antivirus & Antimalware, Firewall or VPN activated on the PC that is causing a conflict of interest with the sending of emails.

If so, we can disable everything temporarily to see if the problem is solved.

It is not very common that it is caused by a VPN that we have left plugged in without realizing it or, that the Firewall is blocking something that it should not, not to mention the antivirus or anti-malware that may also be causing the obstruction of emails that are sent, and that these, in turn, can generate the Outlook error code 0x800ccc0e .

Luckily, disabling everything and checking it out is easy .

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  • Check if the SMTP authentication option is checked

In Outlook 2007 and other older versions

  1. Click Tools -> Accounts
  2. Now, double click on the problematic email account, then click on Properties .
  3. In the Servers tab we will find the option “My server requires authentication” that must be checked. If not, it should be done.
  4. In the pop-up window, click the “Use same settings as incoming mail server” option and, finally, click OK .

In Outlook modern versions (2010 onwards)

  1. Left mouse click on the File tab – top left.
  2. On the right side, we select the email account in which the error happens and click on Account settings . Then, in the dropdown menu, once again, Account Settings .
  3. In the new screen, we select the email account for which we want to review its settings, and click on “Repair” .
  4. Next, at the bottom, we mark the option Manual configuration or types of additional services , and then click on Next .
  5. Now, on the page where all the mail configuration data appears, we must go to the button at the bottom right, where it appears: More configurations and click there.
  6. Finally, on this new page, select the “Outgoing server” tab and check the “My outgoing server (SMTP) requires authentication” option , as well as “Use the same settings as my incoming mail server” .

With any luck, these basic practices should fix the problem with Error 0x800ccc0e . Otherwise, the matter could become much more serious, as there are chances that the Outlook PST file is corrupted and therefore you have to use an external third party program for it or even NOT The folders will sync just fine .

The task ‘Synchronizing subscribed folders from [email protected].’ reported error (0x800CCC0E): ‘Outlook cannot sync subscribed folders for [email protected]. Error: Cannot connect to server. 

The solution to Outlook Can’t Sync Subscribed Folders

To resolve the problem of the synchronization of folders raised in Outlook, we have to follow these steps:

  1. Close Outlook and go to the following path, depending on the version of Outlook used (from 2010 to 2019):
    Outlook 2019 : C:\Program Files (x86)\Microsoft Office\root\Office16Outlook 2016 : C:\Program Files (x86)\Microsoft Office\root\Office16.Outlook 2013 : C:\Program Files (x86)\Microsoft Office\Office15.Outlook 2010 : C:\Program Files (x86)\Microsoft Office\Office14.
  2. Once we access the previously indicated path, depending on the version of Outlook we have, we open SCANPST.EXE by clicking on said executable.
  3. Next, we click on the Browse button to select the Outlook data file that we want to analyze. In principle, if we only have one account configured in Outlook, the program itself will take it from us and we will only have to click on the “Start” option for the analysis to begin (this process can take several minutes).If we have more accounts and want to choose a different one, we would have to click Browse and search the same path for the data file we want to analyze.For example: C:\Users\xxxx\AppData\Local\Microsoft\Outlook
  4. Once the analysis is finished, it will indicate if there are errors and, if we want to repair them, we can do so by clicking on Repair .

In principle, doing this repair should fix the 0x800ccc0e error , as well as Outlook not being able to sync subscribed folders, and let us send emails from Outlook. At the end of everything it will say “Complete Repair” .


If you have been experiencing such issues and trying to fix Windows 10 Outlook error 0x800CCC0E , remember that it is important to perform some basic checkups.

This error is encountered by users every time they try to communicate via email, however, it can be fixed using common settings and changes.

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